When will my coffee be roasted and shipped?
Ritual is a roast-to-order company, meaning we roast your coffee fresh just for you after you place the order. We roast online orders from Sunday to Thursday. Orders placed by 12pm PST will be roasted the following roast day and shipped the day after that. Here’s the breakdown:
| Order By 12 Noon | Roasts On | Ships By |
|---|---|---|
| Saturday – Sunday | Monday | Tuesday |
| Monday | Tuesday | Wednesday |
| Tuesday | Wednesday | Thursday |
| Wednesday | Thursday | Friday |
| Thursday – Friday | Sunday | Monday |
Equipment, merchandise, and gift cards generally follow the same fulfillment/ship schedule, but contact us to expedite these items.
Our roasting and fulfillment schedule is subject to change on holidays and on occasions when shipping services are otherwise unavailable.
ALL COFFEES ARE SHIPPED WHOLE BEAN ONLY
We are unable to pre-grind coffees. Freshly ground coffee at the time you prepare it is a beautiful thing!
FAQs
We ship via the United Parcel Service (UPS). Orders generally arrive within 1–4 business days after shipment, depending on the distance to the destination. For shipments that are outside of California or cross-country, please allow an additional 1–3 days for delivery.
Please make sure to use a complete and correct shipping address. Ritual is not accountable for extra costs incurred by incorrect shipping info or missed shipments.
Coffee subscribers do not pay an additional shipping charge at checkout.
Unused, new in packaging non-coffee products may be exchanged within 30 days. Return shipping is at the cost of the customer.
We’re sorry, but our coffee beans are non-returnable and non-refundable once they’ve been shipped. Our coffees are roasted “to order,” and we do our best to ship orders within a day of their roast date. This commitment to quality means that we cannot accept coffees returned to us after they’ve left our roastery.
In the event that a prepaid subscription is canceled early, a refund will be processed for the prepaid amount minus the sum of orders previously shipped at the list price ($24–26/bag.) Recurring subscriptions may also be canceled at any time.
Of course, we want you to be happy with your coffee experience more than anything. Please write in to let us know if you’ve been dissatisfied with your coffee in any way.
Free Shipping (via UPS to US addresses only) is available for orders over $40, the discount will be calculated at checkout.
If you have any questions about your order, please contact us at mailorder@ritualroasters.com
If you are interested in wholesale pricing, please contact us at wholesale@ritualroasters.com
